DELIVERY FEES
- Free delivery for orders of over €900 (excluding VAT)
- €50 + VAT for orders of up to €900 (excluding VAT)
SPECIAL CONDITIONS:
Ractem reserves the right to add surcharges based on a location’s unloading facilities, the accessibility of the delivery location and/or the dimensions of the packages delivered, to ensure that all packages can be delivered safely and efficiently.
DELIVERY TIMES
We aim to dispatch products that we have in stock in our facilities within 1-2 working days after the payment has been processed.
Delivery times may vary depending on the products ordered and the delivery location.
For the most accurate and up-to-date information regarding the delivery time of your order, please contact us. We will be happy to assist you.
DELIVERY CONDITIONS
Your order will be delivered kerbside, on a pallet at the delivery address you provide. If you need the delivery brought to a flat, office or garage, you will need to request this service in advance.
You can contact our customer support team on 01 568 6323 if you would like to discuss specialised delivery conditions.
DAMAGED GOODS
Please make sure you check the delivered goods when taking receipt of your delivery. Ensure that there is no damage, that you have received all the components you have ordered and that the number of packages delivered matches the number listed on the delivery receipt.
In the unlikely event that there are any issues with your delivery, please note the details in the delivery receipt provided and notify us within 48 hours.
If you have any questions or queries, you can contact our customer support team.
RETURNS
We’re confident that our products will exceed all your expectations. However, if it turns out that one of our products isn’t quite what you’re looking for, you can return an item within 14 days, starting from when you received it at your premises and provided that you have informed us of your intention to do so beforehand. You will be responsible for any delivery costs derived from returning the product.
As long as the product is not damaged in any way, is unused and is in its original packaging, the payment for the returned product will be refunded (excluding delivery costs) using the same payment method as was used for its purchase, except in the case of cash purchases, which will be refunded via bank transfer.
If your product was damaged or defective on delivery, we’ll instead replace it with a new product of the same make and model, provided you have notified us within 48 hours in accordance with the section above.
